I expected to be charged an extra premium for changing my car yearly mileage from 4,000 to 8,000 miles, this being £26.95 but I did not expect them to charge an extra £25 for the privilege of paying them this extra money for them to just press a button. This after 30 years of loyal membership. I have complained to them via email, but, have not had any response. All their customer service numbers are premium rate i.e. 0844 and as I am a retired person I cannot afford to pay these expensive telephone charges just to complain. I thought companies' customer service departments were no longer allowed to use premium rate numbers.