I called the RAC for the first time after being a member for 14 months and they did not show up. It took me over 50 minutes for my call to be answered in the first place, after which I was told i has a 4 hour wait. After I waited patiently for 4 hours I received a call from them to say it will be another two hours. After the two hours had expired (at this point my phone battery was very low and it was 9pm. I called a friend who has a trailer and he came to me rescue. At about 10pm i got a call from the RAC to say someone will be with me in 50mins. I am so angry because it could have been my Wife of one of the Children stranded in the middle of nowhere. I am cancelling my policy and demanding a refund of my premiums and then going back to the AA where I had 10 years of excellent service before being taken in by a very good RAC salesman.