I called RAC yesterday (Saturday evening ) and waited approximately 25 minutes to be connected! I informed the rep the vehicle would require computer equipment as it was a Mercedes. Eta was 30 minutes. 75 minutes later no show! I called back ( 20 mins in queue)and was told technician would ring within a few minutes. No call back! Called for a 3rd time (queue again) and asked for a manager. Manager not available. I was informed manager would call back. Technician would be another 1 hour and 10 minutes. Manager never called back! Got a call from Technician who was on way. 3 hours from initial call out and the engineer didn't have the computer equipment! Complete waste of time. I dread to think of people stuck at the side of the motorway or in bad weather with young children. RAC should be ashamed of themselves 😤 Absolutely disgusting service with no excuse. I've now cancelled my membership with immediate effect and will go back to the AA.