Breakdown 18/4/18 22:17 call duration 42 mins. My car would not start. Took 40 mins to get through to operator who informed me recovery was approx 4hrs. After nearly 5hrs I call back. 19/4/18 03:41 Call duration 19mins I was told no one would be out till 7am .. nearly 9hrs in a cold car on a cold night, from my 1st call. I had not been informed of this, if I had I would of elected to accept the lift home offered by a family member. I would not of spent £51 for me and my partner to eat and drink while waiting. So I said I will go home and schedule the patrol to meet me at 2pm. Rac offered to get me a taxi.. we waited for taxi only to discover it had not been ordered. That cost another £10. 19/4/18 11:49 Call duration 14 mins Confirmed 2pm meeting and requested to submit complaint.. responce "we're not taking complaints today". "But I will take the details and someone will call you back and you will receive an email" never received email or call back. 19/4/18 patrolman arrives for 2pm booking at 3pm. Very nice helpful man who I give credit to. He mis diagnosed the problem so I asked vehicle to be recovered to my local garage. In hindsight it needed to be taken to the dealer to have key recoded, it had immobilized the car. After several emails rac position was..(apology and thanks for your feedback..we may pay your costs back) I just wanted them to recover my vehicle to the dealer as an act of good faith but they refused my request. This was there final responce. Thank you for your email. I am sorry to hear you remain unhappy with the service you received. Our Patrols can only give a suspected diagnosis by the roadside and will advise that the vehicle is taken to a garage for further checks. The vehicle was taken to a garage of your choice, but they could not accept the vehicle. Therefore it was recovered to your home address. If you require a second recovery this will incur a charge.   I apologise for any inconvenience caused; however I am unable to refund your policy as you are beyond the cooling off period and it has been used.   Thank you again for contacting RAC.   Yours sincerely   Hannah Boulton Customer Care Executive