If you can't offer a service, don't offer a service, it's hard to describe just how much worse the RAC are than the AA (I'm a business user of the former, a personal user of the latter). I've had to call RAC 3 times in the last couple of years. Each time has been an unmitagated fail (conversely I've called AA 20+ times over 20 years and had an issue only once). I believe RAC has a 90 minute turnaround commitment - every time I've called I've had to a) wait an extended period of time to actually speak to someone and b) been told that my local area is experiencing delays (typical wait time has been 3-5 hours). Two options RAC, Resource your operation properly, or shut up shop!