Loud mouthed, argumentative attitude when not offering (ignorant of the membership cover/repair guidelines for members) Found fault with lambda sensor for 2nd time in 2days, unlike the 1st Rac service call, reset my engine light, restarted, problems solved. 2nd time fault was found, light not reset to check if intermittent issue. Offered to follow me to a garage yet did not offer to replace part, in-house service guides should inform their operatives to offer a price for the fitting at the designated address of a new ‘OEM’ part, more so when that part is highly accessible, within reach & can be provided within 15 minutes. I would highly recommend Greenflag as they would replace the part if you can get a new OEM part or patent part from a supplier, even taking you to the parts place. I commend that kind of service and it has justified my cancellation of 17 years with the Rac using them 5 times in total during that time span. Operatives make rules up or don’t offer you what you are paying for in its entirety making up rules.