Second time now I have called out the RAC - both times the roadside mechanic was good, but the back office and dispatchers are shocking and incredibly rude - especially in their so called dispatch office. The claim 40 minutes to an hour for the call out to arrive - on both occasions was 3 hours from my call. Worse still the initial dispatcher tells me its a certain time, I get a call 15 minutes later from a different person telling me its going to be a much later time, then another call from someone else telling me its going to be later still. BUT - the worst thing was the first occasion when I had broken down by the side of a very fast A road with no hard shoulder.........very dangerous but it just didn't seem to matter..... Going to cancel my membership and go with a professional operation. Oh and to top it all - when I did get recovered eventually on the 1st breakdown, (having waited nearly 8 hours by the side of a road), the contractor they used told me its an RAC policy to string things out to see which contractor they can get at the cheapest rate so the dispatch centre are happy to leave customers waiting for 4+ hours to try to save a few pounds..........none of the others do this .......only the RAC. Never again. Cowboys - and with this level of customer service their business model is unsustainable.