Bitterly disapointed in the poor service. As loyal members for 10 years we will now not be renewing our policy after being left at the road side on a busy round about. We had to ring the AA as the RAC were unable to pick us up. Rude staff on the phone who did not put us at ease. The RAC advised us to ring the police to fix the broken suspension! Livid with the lack of customer care! There is no care! Paid for them to pick us up in an emergency and had to ring the AA! We will now be moving to the AA who picked us up within 20 mins. Thank you to the AA who picked us up swiftly and did not ask for a penny!