We broke down on a hot Sunday afternoon at 19hrs (7pm) it took an average of 55 mins to get someone to answer our call. we've called back multiply times because we’re not getting regular updates. Our last update was at 10.40 when we were advised that the RAC had still not found a contractor to help us. It’s now 2.03 in the morning and we’re still stuck in a very dark lay-by and no idea when help might arrive. As I write this review my husband is on the phone yet again waiting for someone to pick up (we’ve been on hold so far for 1hour 10 mins). This is not a breakdown emergency service it is a complete farce. Update - we held on the phone in the end for a total of 1hour 40 mins. We eventually received assistance at 4pm not from RAC who still hadn’t responded but by fiat who also couldn’t get hold of the RAC so stepped in and found a recovery engineer who fixed our vechle within minutes enabling us to be on the road again by 4.30. We arrived home at 5.30 in time for my husband to have a quick breakfast and head to work. Total recovery time 9 hours 30 mins.