We broke down last night at 10.30. each time we rang we were put on hold for 20-25 mins. Each time we were told it's gonna be about 45 mins. They weren't ringing us with updates, each time we needed to ring them. To cut long story short, after 3 hours of waiting, ringing,, hearing they're NOT an EMERGENCY break down service - JUST a breakdown service (yes that's what we heard!) We rang our friend, who dropped us home. We got a trailer, went back, luckily car was still there (it was in the middle of nowhere - dark, fields around) and we ended up putting the carbon the trailer ourselves and towing it! Thinking what if it was just me without my other half! Shocking