I have been a member for over 30 years and was appalled at my experience in the last 24 hours. Took 1 van and three trucks to get me home. 21 hours for a 2.5 hour journey. On hold at least 20 minutes on 4 occasions. Call handlers were prepared to say anything to get you off their backs. No continuity and only one brave soul out of 5 I spoke to kept their promise to call me back. They have lost a very long term customer as their service is not fit for purpose.
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