Kept me waiting for 3 hours so I cancelled based on repeated poor service and no means of getting updated when waiting. RAC have been taking money out of my account despite cancelling roadside assistance for failure to deliver - I have consulted with my bank and discovered the ongoing deductions. They refuse to refund the money taken out over three years and the bank are unable to stop the transactions. Consumers need to be warned against this company and its questionable practices. You have been warned.