Whist driving from home to Corsham on Saturday 27th October, car started making a terrible racket. Pulled over onto hard shoulder, then grass verge and called RAC. This was at 14.03pm, took ages to get through, explained what was wrong, said we needed to wait for Patrol Man. Andrew appeared within the hour and checked out the vehicle. didn’t have the correct tool to fix the car, which I thought was bad, surely they should have the right kit. In the end he gave us two options, get recovery to destination then find a garage to hopefully fix car or get recovery back home at a total cost of £265 as I didn’t have the right package. After discussion we agreed it was probably better to head home. Andrew told us if Recovery wasn’t there by 16.30pm to call in, which I did. Told we would have to wait as they didn’t have a recovery vehicle available so they had to use a subcontractor who would be with us in 2hrs. Sat in the car freezing in a lay-by waiting for CVR to turn up. Luckily he came half an hour early and he got us sorted in no time. RAC please make sure your patrolmen have the right tools when they are attending breakdowns - I could have been enjoying my Birthday break in a lovely Hotel, not sat at home 😞