After several years covering myself with RAC I had to call them for a breakdown for the first time. Quoted 2 hours at first, then a further 90 minutes , then a further hour. After nearly 6 hours on a cold wet December night they finally arrived at 1am. Numerous phone calls and difficulty getting through. Some of their operators were understanding whilst others clearly wanted me to shut up and go away when I started complaining and refused to escalate my concerns. Sadly I have only renewed my membership a couple of weeks back but, will not renew again next year. Shocked at how poor they are.