I received my renewal notification (annual membership) before Christmas. This showed a 16% increase in cost despite my not having made any call outs. My renewal is automatic and I have attempted to cancel my telephone several times since 31st December but the calls have been queued and unanswered after lengthy waits on each occasion. I submitted a complaint by email on the 2nd January which would be dealt with within 5 working days. No response has been received and I have attempted to call and cancel to no avail. Another complaint was submitted to day but I wont be holding my breath. The RAC is an absolute disgrace!