It's no surprise the BBC has uncovered change your battery when it is not required and that's £80 thank you already started a complaints procedure is had a 5 year battery fitted in july 2017 it was replaced in may 2018 faulty today 21st January 2019 again faulty the patrol mans after 3 hrs said you must of left lights on over night (don't think so) he said I can replace but you need to pay will never recommend or buy any products from them phoNedd the AA they was brilliant and replaced battery with a big discount lam now a member sadly the RAC are part of my barclays bank account so I have a choice barclays have been told of my experience which seems to be on the up.