I was rather surprised to find such a high star rating on Trustpilot so had a look elsewhere and found this site. My husband and I were covered by the RAC for many many years and could count on the fingers of one hand the times we used them. The last time I needed them my car broke down flat battery but I did not know what it was a woman on my own. Cold dark night - dealt with other jobs before me and turned up 3 hrs after the call actually said they had gone to other jobs notified after me - also had a flat tyre in a service station saw an RAC van and asked for assistance said no call for assistance. Great service have not bought with them since these reviews are more like it.