I joined the RAC through an over the counter offer in a shopping centre, I never received a welcome pack or account letter, when I needed roadside assistance I called them up, they couldn’t find my account details and refused to send someone out, the next day they found my details and sent someone out, they then sent me a bill for the tow even though I was a member, I made a formal complaint in which Francis McPhilburn said she would “look into the matter” over a year passed and I had no correspondence from them, then I received an email from their Lawyers threatening me with court, I agreed to pay £150 the tow even though it should have been free with my membership! I refused to pay the £140 in added charges as they ignored my complaint, they are now threatening me with court, they have refused to send me the recording of the calls, my contract and any other requests, DO NOT USE the RAC the AA are much better! They would rather spend thousands on legal fees to get £140 in invented charges than actually get the money they were owed for their services! Join Green Flag or the AA