We broke down 20 minutes from home. The first guy cme out within 90 minutes, but then had to call recovery. We then had to wait 5 hours for recovery. In the meantime RAC were on the phone asking if the recovery team had arrived? Surely they should know this. Eventually a subcontract firm turned up and told us he only got the job 40 minutes ago! Shocking company! Shocking service! What the hell do you pay for!