Been with the RAC for 11 years and never had to use them. Every year at renewal I have the same haggling process because they always try and over charge and will always come down in price. So, got my renewal yesterday which has gone up by £14.00 despite no claims and they have reduced my cover from 15 months (which I negotiated last year) to 12 months. Phoned them up to explain I was not happy, customer loyalty etc. and, after a lengthy conversation whereby I was told "he would have a word with his manager" and I was left holding on several times I was told the price would be the same but I could have the additional 3 months and some loyalty concession for life (free battery if required or something). He was trying to persuade me to renew because of the excellent service they offer. I am so glad I have taken my business elsewhere after reading all these horrendous reviews. They rely on people just automatically renewing but there is always a better deal to be had for the cost of a phone call although I chose to go elsewhere on this occasion. Glad I did.