Short version of long story - I broke down on M11, called RAC at 9.30pm, they failed to keep me informed as to likely recovery time, every time I called them I was given revised ETA which was not met, recovery vehicle eventually arrived at 2am. Lone female, waiting four and a half hours in pitch dark and pouring rain. Had to sit in car after three hours (contrary to safety advice) as I was so cold and wet that shivering had set in - had to choose between hypothermia and the risk of being hit by fast-moving vehicle. RAC subsequently responded to my complaint by sending me what’s clearly their standard apology and a cheque for £60. I shan’t be renewing.