The first time I had to have a recovery from the RAC I waited 5 hours to someone just to attended. Car was wasn't drivable and needed a recovery truck. After multiple recovery ETAs being pushed back I finally had someone arrive at midnight. I was 52 miles from home. I broke down at 6pm and finally got home at 4am.
The second time I broke down at 10pm. I was told 90mins. I had my 8 year old daughter with me. RAC told me 90 mins. An hour later I got a call and they told me “we don’t have anymore one available tonight”. No one available? What kind of service am I paying for? The only option was to send a contractor to me, which didn’t arrive until 3am.
My daughter was cold, scared, and distraught with the wait.
This is the worst service I have ever ever ever experienced.