completly agree that the service we asked for was made-up.we asked for 365 days cover for europe,as we work abroad for some of the year.we were told,and have it recorded that we had 365 days cover.when i broke down on the barcelona ring-road,they told my wife they would be there in a short time.5 hours later,they decided that we were not covered[only for 3 months now]and just left me there! we are now taking our case[as i assume many others are]to the ombudsman,to try and get our money back,as we were mis-sold a policy.since then i have joined the AA,where i get 365 days euro cover,with multiple recovery,very nice AA.