Wish there was a no star review
Currently 15 hours into the breakdown in a classic VW camper that is now requested to be taken to the garage for fixing after failing during a road trip. Currently stuck at the side if a busy road in central London with no facilities or food and drink.
Requested a low loader flat bed at 4pm on Friday and after repeated calls (one way from us with no updates from the RAC) where they said it would be a 6 hour wait at 11.30 pm a contract crane lorry arrived and the driver agreed that it would be too risky to take us due to low bridges in the area and the age of the vehicle
Multiple calls to the RAC followed only to be told that as "we" refused the recovery (which we didn't) it was now classed as a new call-out and it would be a further 6 hours
Still waiting at 6.30 am but now been promised a RAC operated flat bed at 8.30am as the driver starts at 8
Potential for a 16 And a half hour wait for recovery
Apparently was told during the night that they planned for a wet bank holiday weekend and didn't have enough staff on
Madness doesn't even cover it
They need to pull their finger out if they want my custom again