Over 12 hours and counting waiting for Rac recovery truck. Had 10 months baby with me. Baby and I had to get taxi home (NOT offered or paid for by RAC). Over hour at a time waiting to get through. Kept saying from 6 pm with in 2 to 3 hours. Then around 8.30 patrol came when it should have been recovery. He said recovery would be 1 hour. Nothing. Rac said by 2am. Nothing. Being fully aware baby there in hot weather. Then they said by 7 am nothing. Then by 10am. Still waiting. Absolutely disgusting, avoid like Ebola. They are liers. Finally managed to get hold of the outsourcing company at 7 they said we've just got the job from Rac. A total bunch of wankers. I would rather wipe my backside and flush the money than give it to Rac. No care or concern for the safety or welfare of the customers. Also "surprisingly" all negative feedback on waiting times has been removed from there website. (it was my birthday)