Terrible experience with RAC, extremely disappointing and poor recovery service! I called RAC recovery around 10:45pm on 29th August due to problem with flat battery, my car engine did not start after visiting a relative. I was told the support will arrive within 90 minutes. After 90 minutes at around 12:15am, when I called them again, they said it would be another 2 and half hours. I was given misleading information, as I was very unhappy with the support, I raised my dissatisfaction with the service to the rescue operator over the phone and requested him to ask a senior to call me because I would like to make a formal complain. However due to an urgent matter next morning I cancelled the rescue support job for tonight as I would not be able to wait for another 2 and half hours, I left my car on the spot on a safe location and came back home on a cab. I am so unhappy with their service, as so was given misleading information about the timing for rescue support by two rescue operators. I will raise the issue with RAC customer support team in the morning. I am utterly disappointed and disgusted with the service. As a valued customer for the last 14 years, I do not deserve to have this kind service from RAC!!