Broke down on the M26 yesterday around 1300, I was with my wife and my two children, I was on my way to a wedding in Christchurch Dorset, however, we were staying in a hotel in Southampton, which I had paid for, I made around 6 phone calls over the next 6 hours with promises as to giving me an ETA when I would get picked up along with my two young children and my wife, no one rung me, no one gave me an ETA, despite promises made that we were top priority in the end I spoke to "Rosie" just about we were about to be picked up around 1830, who told me that the RAC would provide me with either a taxi, to London so that I could make arrangements with a car hire company to carry on my journey with my wife and children to Southampton, or they would provide me with free car hire but I had to make my own way to London with two children and my wife and my luggage, and there was nothing else she would do, take it or leave it, considering the circumstances, that no matter what I did I would not get to Dorset in time even for the reception, I left it. When I spoke to the recovery chap, he informed me that he was a contractor, did not work for the RAC and they were informed about this breakdown around 1720 hours, which would suggest that till then nothing had been done to pick us about despite the fact we had been there for a few hours. There was no offer from "Rosie" that despite I had been on the hard shoulder with my family for around 5 hours, she would organize a taxi and a hire car so that I could attend the reception, no apology that they had not rung me back despite my phone calls, and would not pass on my phone call to the manager who could perhaps expedite matters. If the RAC would have rescued me on time, I would have got to a nearer car hire centre and carried on with my journey and attended the wedding and the reception and not paid out for two rooms in a hotel pointlessly.