Terribly service! I called the RAC as my window would not go back up. I also called my son, who managed to raise it. He said I'll leave it to the RAC man to put the panel back on properly. He arrived two and a half hours later, with a bad attitude. He clearly didn't want to do anything. He asked what I wanted him to do. I said, can you have a look, to make sure it's not going to drop and can you put the panel back on properly. He was just touching the panel and reluctant to do anything. it's only when I said I wont be renewing my policy, he went to the van and came back with duck tape. he proceeded to put it around the window. It looked a mess. when i asked about putting the panel on properly, he said its ok. I had no idea the RAC employed cowboys. This man clearly did not want to work. very disappointed! I do feel the need to mention the previous RAC man, was very professional. he replaced the battery and I was pleased with the service.