First time I have used the RAC and will never use again. I called at 11:30 to say my VW T5 was unable to drive and required towing. 12.5 hours later we arrived home after 15 irate calls to useless automatons in their call centre, with two transfers on motorway services. The independent recovery firms who actually did their jobs, recounted numerous stories of how bad the RAC are, and actually proved they had not been contacted until 30 mins prior to there arrival, which meant that the RAC knowingly left us sitting in various locations for 3-5 hours. They deserve to go out of business.