I am absolutely disgusted with the RAC - travelling from eyemouth back to hawick in the scottish borders, my peugeot completely conked out on a notoriously dangerous stretch of road with blind bends and no grass verges for us to stand on away from the vehicle safely. I had my 5 year old daughter, husband and 2 dogs in the car, phoned the RAC at just before half 6pm to be told there would be a 90 min wait. We had to phone at least 5 times for ANY update as no one phoned us at all for hours, we even had to hang up once as the call handler took so long to give us even a response knowing full well my husbands battery was dead and mine was very low! Around 9pm after calling again we were told to WALK to find the nearest hotel!? In the pitch dark with a child, 2 dogs and with the nearest town being 11 miles away with the very real risk we could have been hit by a car! The reason for this being as apparently no recovery service would take the job within a 50 mile radius! By this point we were all freezing esp my daughter and if it wasnt for kind passers by who helped push my car to a more safe location, gave my daughter food and even offered to go and get blankets God knows what could have happened! At half past 9pm we finally got a call saying the RAC were going to call us a taxi from Kelso who arrived roughly just after 10pm with us getting home at 10.45pm having to abandon my car in the middle of no where for the night. The disasters continued the next day including phoning to lodge a complaint only to be told someone would call me back, am in now was surprised that that call never came! The recovery drivers the next day that eventually got my car back were more apologetic than the RAC have been, informing me that I am definitely not alone in being horrified by the lack of service provided. I'll be swapping providers asap as clearly doesnt matter to them who is in the car or if you are in very real danger either.