Headline: Even their OWN STAFF admit the RAC routinely lies to customers. (Review anonymous to protect the identity of the patrol.) My car broke down on the Thursday morning. I got to work and phoned the RAC, and arranged for a patrol to be with me between 16.45 and 17.45 that evening. This was my first ever breakdown, and I was pretty impressed with how easy the service was. Having waited beside my car for an hour and 45 minutes, I called the RAC at 18.30 to see where my patrol was, and got told that I was his next customer, and he should be there shortly. He arrived at 19.30. Despite the long wait, I was nevertheless relieved to meet the friendly patrol driver. That was, however, until he said ‘Look, I won’t be able to fix your car by the roadside due to the nature of the repair.’ That’s understandable, I replied, I just need to be taken home (