Car broke down this evening. Rang RAC. Seems they are now staffed by 12 year olds in the call centre. They didn't ask any of the usual questions about whether I was safe, or whether there were children in the car. I told them where I was. They promised to send someone within 70 minutes. Naturally no-one turned up. Temperature had dropped and I was getting cold and uncomfortable. Phoned again after waiting 2 hours and was told 11 p.m. was the new ETA, about 4.5 hours from original call. No-one had kept me informed. If I hadn't have rung, I would never have known. No explanation for the change, other than 'It's Friday night' . Don't think I would have managed another 2 hours wait, I would have frozen. Phoned again and made an official complaint. They said a supervisor would ring back. They didn't. Made my own way home in the end, and left the car. Rang RAC again and told them it was pointless coming to rescue me now. They didn't seem to care. Hopeless levels of service. Will dump them and move to someone else. Avoid.