I have been a member for more than a decade - cant remmeber how long but will not be renewing. Broke down in Regents Park London at 8.30pm on 16 November 2019 which was cold. Repeatedly had to chase up call backs i was promised with one of the operators being completely uninterested. I was given an initial eta of 3 hours but the contractor arrived earlier than that which was great. I had to chase up a recovery truck to tow my car and eventually was given an eta of 6 hours which would expire around 4am. I was shocked considering I was in the capital. I called local tow companies and got someone to come out within the hour and cancelled the RAC. Calling the RAC simply wasted 3 hours of my time.