I called them out yesterday my relation had glued the gear knob on and had accidently glued the reverse switch so the collar would not move refused to go in reverse anyway I called was told 3 -4 hours wait he eventually came nearly 5 hours later he did nothing looked at it and said it would have to go to a garage I tapped it with a hammer this morning and it's working again why didn't he try that shocking service he was too much in a hurry to get away won't be renewing my membership I'll go with AA