I’ve now been waiting over eight hours to be recovered less than two hours from home, with my 87 year old mother. Spent five hours on a roundabout then a “link” driver dumped us at 5am in an A12 lay-by as his shift hours were exceeded. Appalling service. Still no update on how we get home. Freezing cold, dark, rang numerous times and was told we’d be escalated to a manager but still stranded.
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