Terrible experience with a 'Customer Care Executive' with RAC just now. Officious, interrupting and didn't care. My car broke down, recovery driver had said MOT had expired 2 days previously so wouldn't tow it or even look at the fault. Had not heard of this as a reason for not towing a vehicle before. I asked around, nobody even Aviva had heard of this excuse before - I understand it is legal requirement to have valid MOT, complete oversight on my part - but how do they tow ' unroadworthy' crashed vehicles? So I paid for a low-loader and asked Aviva/RAC for a refund of my annual membership as I hadn't called them in 3 years and when I did they were of no use to me. The attitude was really disappointing - Christine Burgess, Customer Care Executive at RAC, wouldn't even let me finish a point, kept interrupting. No regard for costumer loyalty. Would never use them again.