Partner broke down at 7.15pm tonight on a busy road called insurance who forwarded him to RAC was told 3-4 hours wait time as they were busy. Called for an update at 9.45pm and was told nothing had changed with timings, called again at 11pm as recovery had still not arrived and the girl in the call centre said there was now a note me on the scteen saying it had been deferred until the morning. No-one had bothered to call and inform of this so could have been sitting in freezing cold car all night waiting. Disgusting service, yet to see if they turn up tomorrow. If there was '0' star option they would be getting it!