My husband made a call to register a breakdown just before 5pm this evening, it is now 9:30pm and he is still stuck on the hard shoulder of the M1. Despite numerous phone calls by me and my husband to yourselves , all giving diff variations of time scales he is still sat on the motorway in a very dangerous position. It was reported to them that all power to his vehicle had gone , this includes his lights. So on a dark very cold slippy night he is in a very precarious situation!!! Still waiting to be recovered. This resulted in the traffic officers coming to his assistance and they called me and advised me to log a very serious complaint with the RAC as they say 'this is incredibly dangerous and knowing where the vehicle is stationed and the conditions, they are suprised that a supposedly reputable company has not acted upon it sooner'. They themselves have called to speak to The RAC to find out exactly what has happened and why my husband has been let down. They advised that no one should be left for more than 2hrs in these conditions with the vehicle being in darkness. If the traffic officers are saying this and they work the motorways tirelessly then this says something about the RAC. According to their systems , it states that someone did arrive at 8pm. I can tell you this was not the case as my husband has not seen anybody except the traffic officers. This needs looking into as clearly someone is falsifying information. If someone did arrive, what was their assessment of my husbands vehicle and why is it still now on the motorway, not being recovered !! We feel incredibly let down by them who claim to be with you within 30-60 mins with no updates. The only updates we have been given are after we have had to call several times. All these are logged on mine and my husbands phone, and the traffic officers. It will be 10pm by the time the recovery vehicle gets to my husband, if this update is correct. This needs rectifying!!! Nobody else should have to go through this appalling service. If an accident or worse had occurred due to your gross negligence in this case, then the complaint I'm sure would be coming from the police. We would definitely not recommend them to anyone!!!!