My car broke could not be driven as it broke down while parked in a hospital car park. Purchased an emergency breakdown cover from RAC for nearly £200. They told the wait could be for up to 4 hours on a quite cold night. They told me the “patrol” (as they call him) would call me on their way twenty minutes before getting there. I waited inside the hospital (considering the very cold weather especially at night) for that phone call for 3.5 hours and decided to give them a call. I was told the “patrol” did come out and tried to call me but was unable to get through so he left! After paying £200, a long wait and no service received, and reading all the negative reviews, I cannot believe how such a big company is still allowed to operate!