Called RAC at 11:40 to request a recovery from my home address to my local Ford garage 2.5 miles away and covered by my policy. Told I would be seen between 13:00 and 13:30. Spoke to them again when no arrival and advised would be with me between 15:00 and 15:30. Told they were having trouble getting a tow vehicle. As the garage closes at 18:00 and no sign of recovery by 17:00 I had to cancel my request for today. Been a customer for 18 years and am amazed and appalled RAC can not arrange a simple Recovery, which is their job. I will definitely be leaving this poor excuse for a Recovery Service. By the way at least three of their Call Handlers were so bored, unprofessional and one answered the phone by saying, "Hello" Didnt identify company etc, waste of time and absolute waste of my money.