Following on from LONG wait times and my promise to find out why this outfit seems so under resourced.
First Info. ...You will all have seen RAC agents flogging membership in places like Asda..Sainsburys...Morrisons etc.
Did you know that these are self employed Direct Sales Agents. For every £120s worth of policy they sell they keep £96 YES that's correct !! SOURCE ...RSW Recruiting.
So...that's only £24 to RAC.. So now you know it's all about SALES.
NOT Service.
Further Info will follow after studying Annual Report and scrutinising Audit
More to Follow.