Having been a member of the RAC for numerous years, having the top level of cover, I called them to attend my vehicle (flat battery). Initially I was told at 03:45 hrs that the earliest expected arrival of their operative would be 07:00hrs. Quite clearly this is a wholly unacceptable waiting time, reading the reviews would confirm that I would more than likely be waiting considerably longer than this. I emphasised to the operator that this was poor service, to say the least, and insisted that my vehicle was attended earlier. I pay the RAC when my membership is due otherwise they would not offer their service, albeit poor, I therefore would expect them to reciprocate and attend promptly. They have now contacted a 'local' garage (30 miles away) who are going to attend within 90 minutes, I won't be holding my breath. My membership renewal is due in the next 2 months so it will be 'good riddance' to the RAC and 'Hello' to an efficient provider like the AA or Green Flag. A very bad decision staying with the RAC for all these years and a mistake that I will never make again.