Having been a member of the RAC for over 30 years, I am leaving them today. I had one of the very worst customer service experiences of my life . . . and I was paying more for my membership because I had a business membership. They are now an inefficient, ineffective, incompetent organisation and, what's more, they clearly just DON'T CARE! In my judgement and opinion (obviously, I'm stating this as just my opinion for legal reasons) they lied to me numerous times about when they would get to me and where the recovery vehicle was. I've reviewed them as 1 Star but, in reality, it should be minus 10. If you're with them, leave now and join an organisation recommended by one of the consumer websites/magazines. Don't wait until they leave you in the lurch, and in danger, at the side of the road. I am so disappointed, surprised and angry about this.