Absolutely disgusted with my treatment today. I have, at the time of writing this, been waiting for over 5 hours. Each time I call, I am fobbed off. First, they said they'd called me and I hadn't answered. After I'd said that was untrue, they then retracted the (clearly scripted) excuse and said it was a mistake - they hadn't called me. The second call I made, to check ETA, was met with an apathetic and down right rude response from a guy called James Alan who sounded like he was bored by my (what I deem to be appropriate) impatience. His response, when I'd asked what had happened was "we are busy." This, is dispite there being no severe weather conditions in the area and the fact that my location, nestled between 3 major cities, is far from remote. Plus, there are no major events happening in the area to explain such 'busy-ness' So, what they meant to say was "we do not have adequate staffing levels and therefore, the average 30-45 minute wait time we splatter all over your telebox is actually just an elaborate and far-stretched marketing ploy to bring in more revenue." If this was a one-off and I'd been treated fairly, I would understand. However, the same happened to my dad in August of last year, who, despite being elderly and left waiting at the side of the road, had to wait a total of 7 hours from first point of contact. Absolute disgrace! Don't call them. Just walk. It's quicker.