Appalling service for a National Company. I was mis-sold a battery by the RAC which did not solve the fault on my vehicle. After getting the vehicle fault fixed and the original battery put back on the vehicle I attempted to get a refund on the mis-sold battery. After a month of dealing with the most incompetent customer service team I have ever dealt with, the RAC refused to give a refund and I now have a brand new battery which is not required sitting in my garage gathering dust. How a National Company gets away with this, I do not know. This was my first year of membership with the RAC after being a member of the AA for over a decade. The AA are in a different league and I now have cancelled my RAC membership to rejoin the AA.