My car broke down on the M1. Managed to hobble along till I was off the M1. Saved by an RAC van within 1 hour of calling. Within 10 minutes he had done a very quick repair and then called up a few local RAC trusted garages to see if anyone could do a quick fix to get me on the road again. RAC guy was great. But I was most impressed with the helpfulness of Richard, Geoff and the team at RM Services in Hathern near Loughborough who within about 10 minutes of arriving had gone out of their way to make space, put my car on a ramp, cut some sheet metal of theirs to create a simple enough part & very quick fix that could get me home. Truly truly impressed with the customer service (offered a coffee whilst waiting & clean toilets... ah, the small things). High integrity, reliability, can-do attitude. At the end of the day I'm a stranger from nowhere and they treat me like this... ah, I wished I lived closer so they could be my regular go-to garage! So my entire experience of breakdown - from the telephone answering at RAC to help when they arrived to the garage they referred me to... I'm pleasantly surprised by how well it all went. Thanks to everyone involved.