Greatest scam ever, been with them over 2 years never made a claim. Sent me a rescue driver who tried to connect me to a local tyre fitter who was charging me £180 minmum but said it could be higher depending on the type of tyre I needed. Tried to convince the customer service that the puncture I had wasn't recoverable. Customer service told him to get me a quote he told the quote was higher. I was better off having the local tyre fitter come out. As I was looking at paying RAC another £200 to be recovered and I would still have to pay for the tyre regardless. Was very upset and I asked him to live. Called RAC, they sent me a recovery after another 3 hours wait plus the 2 and half. Recovery driver told me this is a trick rac has got down their sleeves especially with tyres. They tell their rescue van drivers to come with every excuse of making sure that they get extra money by selling other service like tyre fitting or rescuing. Its scam wouldn't go near them. Ever again. Just a brand name but rubbish service. Imagine living a vulnerable woman with children on the for 5 hours.