Happy with the service I got, they automatically renewed my breakdown cover, when I called up they said they’d sent me an email already (they hadn’t). Only offered partial refund as I was past the 14 day period of renewal, sent an email to complaints and they offered a full refund. I think a company should be judged not on the mistakes they make but on how they rectify them, the fact they gave a full refund I am happy to return back With them and show some loyalty.