These guys are an absolute riot of a company. The recent reviews on here are shocking and it looks like they need to be shut down. I've just had two days of them not giving a damn about the customer, making me wait hours and hours without any communication at all. They are in cahoots with certain garages and seem to prioritise work based on that - and whether or not they'll make money from buying a part from EuroCarParts (who they have their accounts and commissions with). I gave up on day 2 and tracked down a local mechanic to replace a damaged part that I bought from a parts shop. Avoid at all costs. I had good experiences with them a few years back but it looks like they can't cope or just don't care now.