One star is far too many for this company.My experience with Renault Croydon dealership and the Head office complaints department has been woeful. After being assured last May when we picked up our son's Renault Clio 20 plate that a service had been done on the vehicle it has later transpired that the Croydon Dealership simply reset the service button which has now affected the warranty as the service light did not come on until this week, 18 months after it's original service. Whilst Croydon branch have agreed this is what happened they are not prepared to honour the warranty agreement in full. When I raised this complaint with Renault Complaints department the handler Emily would not escalate the complaint further, her Manager refused to speak to me and she would only say her senior was called Tim. Renault refuse to give surnames and no one seems accountable for anything, you just speak to a first name operative and no one senior under any circumstances. In my opinion buying a car from Renault would be a mistake and before signing any deal I would definitely check all the small print, documentation etc. Do not trust the salesmen as they are exactly that, they are able to say anything with no accountability whatsoever. The complaints department should be renamed the "could not give a damn"department with a poor attitude to good customer service and common sense. We were thinking of helping our daughter to buy a new Renault car but we will definitely be going for another make of vehicle next time. I would advise anyone considering purchasing a Renault car to do the same.